At the end of 2010 the number of direct access customers who hired fixed telephone services was 20.2 millions. This represents a decrease of 0.15% compared to the previous year (20.23 millions). Telefónica lost a total of 4.5% of its direct access customers in 2010. This could be explained by the investments made by alternative operators and their succesful commercial offers, which resulted in an increase in their total number of direct access customers, at Telefónica’s expense.
Distribution of direct access telephone lines by operator, understanding that "direct access customers" are those who contract traffic services with the same operator they contract access services.
Data provided by operators in response to an information requirement by the CMT. This requirement was made to all the relevant operators who had informed about their start of activities. These are non audited data.